Privacy policy
PRIVACY POLICY
Last updated: September 22, 2026
This Privacy Policy explains how ATHVENA (“ATHVENA”, “we”, “us” or “our”), operated by CINTRA GARCIA HOLDING LLC, collects, uses, stores and shares personal information when you visit athvena.com, place an order, create an account, contact us or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with ATHVENA, we may collect the following categories of information.
Personal and contact information may include your full name, email address, telephone number, billing address, shipping address, country or region and customer account information.
Order information may include products purchased, size, colour or variation selected, order number, order value, payment status, shipping details, tracking information, returns and refund history.
Payment information is processed through Shopify and authorised payment-service providers. ATHVENA does not normally receive or store complete payment-card numbers or card security codes.
We may receive limited payment-related information such as the payment method used, transaction identifiers, billing details, payment confirmation and fraud-screening results.
When you visit our website, we and our service providers may automatically collect technical and usage information such as your IP address, browser, device type, operating system, approximate location, pages viewed, products viewed, cart activity, referring website, date and time of visits, cookie identifiers and interactions with the website.
When you contact customer service, we may collect the content of your communications, attachments, photographs, videos, order details, complaint information and records of our communications.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to operate our online store, process and fulfil orders, process payments, returns and refunds, provide shipping and tracking information, communicate with customers, provide customer support, prevent fraud, maintain website security, improve our products and customer experience, analyse website performance, personalise content, measure advertising performance and comply with applicable legal, tax and accounting obligations.
We may also use your information to send marketing communications where permitted by law and in accordance with your preferences.
3. LEGAL BASES FOR PROCESSING
Where laws such as the UK GDPR, EU GDPR or similar data-protection legislation apply, we may process personal information on one or more of the following bases:
Performance of a contract: where processing is necessary to accept, process, fulfil and manage your order.
Legitimate interests: where processing is reasonably necessary for activities such as fraud prevention, website security, customer service, analytics and improvement of our business.
Consent: where your consent is required, including for certain marketing communications, personalised advertising and non-essential cookies.
Legal obligations: where processing or retention is necessary to comply with tax, accounting, regulatory, consumer-protection or other legal requirements.
4. COOKIES AND SIMILAR TECHNOLOGIES
ATHVENA and our service providers may use cookies, pixels, tags, software development kits and similar technologies.
These technologies may help us operate the website, maintain your shopping cart, remember preferences, secure checkout, prevent fraud, measure website traffic, understand customer behaviour and measure or personalise advertising.
Where required by applicable law, non-essential cookies and similar tracking technologies will not be activated until the appropriate consent has been obtained.
You can manage certain preferences through our cookie banner and through your browser settings.
5. MARKETING AND ADVERTISING
Where permitted by law, ATHVENA may send promotional emails, product announcements and other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or by contacting us at contact@athvena.com.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications such as order confirmations, shipping updates, refund notifications and customer-service responses.
We may use advertising platforms and analytics providers to understand the effectiveness of our marketing and display relevant advertising.
Information shared with advertising partners may include online identifiers, device information, website interactions or purchase events. Under certain privacy laws, some of these activities may be considered “sharing” or targeted advertising.
Where legally required, we provide appropriate choices to opt out of such activities.
6. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties that provide services required to operate ATHVENA.
These may include Shopify, payment processors, financial institutions, fulfilment partners, suppliers, warehouses, shipping carriers, customer-service providers, email providers, analytics providers, advertising platforms, fraud-prevention services and professional advisers.
We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our customers or business, investigate suspected fraud, enforce our agreements or establish and defend legal claims.
ATHVENA does not sell personal information for money.
7. INTERNATIONAL DATA TRANSFERS
ATHVENA operates internationally and uses technology, payment, fulfilment, advertising and shipping providers in multiple countries.
As a result, your information may be processed or stored outside the country where you live.
Where required by law, we use appropriate safeguards for international transfers of personal information.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The period may depend on the duration of our relationship with you, order fulfilment, returns and warranty requirements, fraud-prevention needs, tax and accounting obligations, legal limitation periods and pending complaints or disputes.
When information is no longer required, we may delete, anonymise or securely restrict access to it.
9. DATA SECURITY
We use reasonable technical, administrative and organisational measures designed to protect personal information.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their login credentials and should notify ATHVENA if they believe their account or personal information has been compromised.
10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to access, correct, delete or restrict certain processing of your information.
You may also have rights to object to certain processing, withdraw consent, request data portability, opt out of direct marketing or certain targeted advertising activities and submit a complaint to an applicable data-protection authority.
We may request reasonable information to verify your identity before processing a privacy request.
11. CHILDREN'S PRIVACY
ATHVENA is not intended for children under 16 years of age.
We do not knowingly collect personal information directly from children for the purpose of selling products to them.
If you believe a child has provided personal information without appropriate authorisation, please contact us.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment providers, shipping providers and social-media platforms.
These third parties operate independently and may have their own privacy policies. ATHVENA is not responsible for the independent privacy practices of third parties.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
14. CONTACT
ATHVENA is operated by:
CINTRA GARCIA HOLDING LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, DE 19806
United States
Email: contact@athvena.com
Website: athvena.com
For questions concerning privacy or to exercise your privacy rights, contact us using the email address above.