Shipping policy

SHIPPING POLICY

Last updated: September 22, 2026

This Shipping Policy explains how ATHVENA processes, dispatches and delivers orders placed through athvena.com.

1. SHIPPING DESTINATIONS

ATHVENA ships to the destinations made available during checkout.

Available destinations may vary depending on product availability, fulfilment location, carrier coverage, customs restrictions, local regulations and temporary shipping limitations.

If our checkout does not accept your delivery address, we are currently unable to ship the selected order to that destination.

2. ORDER PROCESSING

Orders enter processing after payment has been successfully authorised and any required fraud or security checks have been completed.

Processing time and shipping transit time are separate.

Orders placed during weekends, public holidays or periods of unusually high demand may begin processing on the next applicable business day.

Once an order has entered fulfilment, changes or cancellations may no longer be possible.

3. DELIVERY ESTIMATES

Delivery times vary depending on the destination, selected shipping method, product availability, fulfilment location, customs processing, carrier conditions and seasonal demand.

Estimated delivery times may be displayed at checkout or communicated after your order has been processed.

For most supported destinations, standard international delivery is typically expected within approximately 6–14 business days after dispatch.

This timeframe is an estimate and is not a guaranteed delivery date unless ATHVENA expressly states otherwise.

Where applicable consumer law requires delivery within a specific period and no different delivery period has been agreed, ATHVENA will comply with those mandatory requirements.

4. SHIPPING CHARGES

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may depend on destination, product type, package dimensions, weight, shipping method and carrier rates.

Any shipping promotion, including free shipping, may be subject to geographic, product or minimum-order restrictions.

5. TAXES, VAT AND CUSTOMS DUTIES

Depending on your destination, an order may be subject to VAT, import VAT, customs duties, brokerage charges or other local taxes and processing fees.

Where taxes or duties are collected directly by ATHVENA during checkout, the applicable amount will be displayed before your purchase is completed.

Where these charges are not collected at checkout, you may be responsible for paying them directly to the shipping carrier, customs authority or other relevant authority.

ATHVENA does not intentionally misdeclare the value or contents of shipments.

6. TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take several days to become active after a carrier receives or processes the shipment.

Customers are responsible for monitoring tracking and responding to reasonable requests from carriers relating to delivery scheduling, customs information, address confirmation, collection or lawful import charges.

7. MULTIPLE PACKAGES

Products within the same order may be fulfilled from different locations.

As a result, one order may arrive in multiple packages, on different dates, through different carriers and with separate tracking numbers.

You will not be charged additional shipping solely because ATHVENA chooses to fulfil an accepted order in multiple packages.

8. DELIVERY ADDRESS

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please verify the recipient's name, street address, apartment or unit number, postal code, city, country and telephone number before placing your order.

If you notice an error, contact us immediately at contact@athvena.com.

ATHVENA cannot guarantee that delivery information can be changed once fulfilment or shipping has begun.

9. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed, the carrier may attempt delivery again, leave the package at an authorised collection point, contact the recipient or return the shipment.

Customers are responsible for following carrier instructions and collecting packages within applicable collection periods.

10. REFUSED OR UNCLAIMED PACKAGES

Where permitted by law, reasonable shipping or handling costs may be deducted from a voluntary refund when a shipment is returned because it was refused, not collected or addressed incorrectly by the customer.

This does not apply where the delivery failure was caused by ATHVENA or a carrier acting on our behalf.

11. DELIVERY DELAYS

Shipping delays may result from customs inspections, carrier congestion, severe weather, public holidays, transportation disruption, strikes, incorrect customer information or other circumstances outside ATHVENA's reasonable control.

If your shipment appears materially delayed, please contact us so we can investigate.

12. LOST PACKAGES

If tracking indicates that a shipment may have been lost, contact us at contact@athvena.com.

We may open an investigation with the shipping carrier or fulfilment provider.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, refund or another reasonable solution.

13. PACKAGES MARKED AS DELIVERED

If tracking states that an order was delivered but you cannot locate it, please first verify the delivery address, entrance or reception area, safe locations and whether another household member or neighbour accepted it.

You should also contact the shipping carrier and notify ATHVENA.

We may request reasonable information to assist with an investigation.

14. DAMAGED PACKAGES

If a product arrives damaged, please retain the product and packaging and contact us promptly.

We may ask you to provide photographs of the product, external packaging, shipping label and visible damage.

Do not destroy or return a damaged product before receiving instructions.

15. RISK OF LOSS

For consumer purchases, responsibility for the product remains with ATHVENA until the product is delivered into the physical possession of the customer or another person designated by the customer, except where applicable law provides otherwise.

CONTACT

For shipping, delivery or tracking questions:

Email: contact@athvena.com
Website: athvena.com