Terms of service
TERMS OF SERVICE
Last updated: September 22, 2026
These Terms of Service (“Terms”) govern your use of athvena.com and purchases made from ATHVENA.
ATHVENA is operated by CINTRA GARCIA HOLDING LLC.
By accessing our website, creating an account or placing an order, you agree to these Terms.
Nothing in these Terms limits any mandatory consumer right that cannot legally be excluded.
1. ELIGIBILITY
You may use our website and place orders only if you have the legal capacity to enter into a binding agreement.
If you are below the legal age required in your jurisdiction, you may use the website only with the appropriate involvement or permission of a parent or legal guardian.
2. ACCEPTABLE USE
You must not use our website for unlawful or fraudulent purposes, provide deliberately false information, attempt unauthorised access, interfere with website security, introduce malicious software, abuse promotional or refund systems or infringe intellectual-property, privacy or other legal rights.
ATHVENA may take reasonable action to protect the website, our customers and our business where fraud, unlawful activity or a material breach of these Terms is reasonably suspected.
3. PRODUCT INFORMATION
ATHVENA aims to present products as accurately as reasonably possible.
However, colours may vary depending on your screen or device, measurements may vary slightly, packaging may change and minor manufacturing variations may occur.
For apparel and footwear, customers should review the applicable product description and size information before placing an order.
Product availability may change without notice.
Nothing in this section permits us to supply a product that materially differs from its description or fails to comply with mandatory consumer law.
4. PRODUCT AVAILABILITY
Products are subject to availability.
Adding a product to your cart does not reserve inventory.
If a product becomes unavailable after an order is submitted, ATHVENA may contact you, offer an appropriate alternative with your agreement, cancel the unavailable item or refund the affected amount.
5. PRICES AND CURRENCY
Prices are displayed in the currency presented to you on the website or during checkout.
Depending on your location, Shopify Markets or our payment providers may display or process prices in a local currency.
Applicable shipping costs, taxes and other mandatory charges collected by ATHVENA will be disclosed before payment where required by law.
We reserve the right to correct obvious pricing, typographical or technical errors.
If such an error affects an order before it is accepted, we may contact you to confirm the correct price or cancel and refund the affected item.
6. PROMOTIONS AND DISCOUNTS
Promotions may be subject to specific dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits or other eligibility requirements.
Unless expressly stated otherwise, discount codes may not be combined.
Promotional terms do not remove mandatory consumer rights.
7. ORDERS AND ACCEPTANCE
Submitting an order represents an offer to purchase the selected products.
An automated order confirmation acknowledges that we received the order but does not necessarily mean the order has been finally accepted.
An order may be accepted when ATHVENA expressly confirms acceptance, begins fulfilment, dispatches the products or otherwise clearly communicates acceptance.
Before acceptance, we may reject or cancel an order for legitimate reasons such as product unavailability, payment failure, suspected fraud, an obvious pricing error, delivery restrictions or legal restrictions.
Where payment has already been collected for an order that we cancel, the applicable amount will be refunded.
8. PAYMENTS
Available payment methods are displayed at checkout.
By providing payment information, you confirm that the information is accurate and that you are authorised to use the selected payment method.
Payments may be processed by Shopify and other authorised payment providers.
Transactions may be subject to reasonable fraud-prevention and security checks.
9. SHIPPING AND DELIVERY
Shipping availability, delivery estimates, tracking, customs requirements and shipping charges are governed by our Shipping Policy and information shown during checkout.
Delivery times are estimates unless ATHVENA expressly agrees to a guaranteed delivery date.
10. CUSTOMER DELIVERY INFORMATION
You are responsible for providing accurate and complete delivery information.
ATHVENA cannot guarantee that an address can be changed after processing or fulfilment has started.
Please contact us immediately if you identify an error.
11. RISK DURING DELIVERY
For consumer orders, ATHVENA generally remains responsible for products until they are delivered into the physical possession of the customer or another person designated by the customer, subject to applicable law.
12. RETURNS, CANCELLATIONS AND REFUNDS
Returns, statutory withdrawal rights, voluntary returns, refunds, exchanges and cancellations are governed by our Refund Policy.
Depending on your location, mandatory consumer cancellation rights may apply in addition to ATHVENA's voluntary return policy.
13. PRODUCT CONFORMITY AND LEGAL RIGHTS
ATHVENA is responsible for supplying products that conform to the applicable sales contract and mandatory consumer-protection requirements.
Where legally applicable, customers may be entitled to remedies such as repair, replacement, price reduction or refund for goods that are defective, damaged before delivery, materially different from their description or otherwise non-conforming.
14. INTELLECTUAL PROPERTY
ATHVENA's original branding, logos, graphics, photographs, text, website design, product presentation, software and other original content may be protected by intellectual-property laws.
The website is provided for personal, non-commercial shopping use.
You may not reproduce, modify, distribute, publish or commercially exploit protected ATHVENA content without our prior authorisation or another lawful basis.
15. CUSTOMER REVIEWS AND USER CONTENT
If you submit reviews, comments, photographs, videos or other content to ATHVENA, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of others.
You must not submit unlawful, misleading, abusive, defamatory or malicious content.
To the extent permitted by law, you grant ATHVENA a non-exclusive, worldwide, royalty-free licence to use and display voluntarily submitted content in connection with operating and promoting our store, subject to applicable privacy and consumer laws.
16. THIRD-PARTY SERVICES
Our website may rely on third-party services including Shopify, payment processors, carriers, fulfilment partners, analytics platforms and social-media services.
Independent third parties may operate under their own terms and privacy policies.
17. WEBSITE AVAILABILITY
ATHVENA may update, maintain or modify the website from time to time.
We do not guarantee that every website feature will always be available or free from temporary technical errors.
This does not affect our obligations in relation to accepted customer orders.
18. LIMITATION OF LIABILITY
Nothing in these Terms excludes liability that cannot legally be excluded or restricted.
To the maximum extent permitted by applicable law, ATHVENA is not responsible for indirect or unforeseeable losses that are not a natural or reasonably foreseeable result of our breach.
Nothing in this section limits mandatory consumer remedies or liability arising from fraud, intentional misconduct, personal injury caused by negligence or other matters that cannot legally be limited.
19. EVENTS OUTSIDE OUR REASONABLE CONTROL
ATHVENA is not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, natural disasters, war, civil unrest, government restrictions, customs disruption, transportation interruption, labour disputes or widespread infrastructure failures.
Where relevant, we will take reasonable steps to reduce the effect of such events and address materially affected customer orders.
20. GOVERNING LAW
These Terms are governed by the laws of the State of Wyoming, United States, to the extent permitted by applicable law.
However, consumers remain entitled to any mandatory consumer protections provided by the laws applicable in their country or jurisdiction of habitual residence.
Nothing in these Terms requires a consumer to waive a mandatory statutory right.
21. DISPUTES
If you have a dispute concerning an order or our services, please contact ATHVENA first so that we can attempt to resolve the issue directly.
Customers may also have rights to use consumer-protection authorities, alternative dispute-resolution procedures or competent courts under applicable law.
22. CHANGES TO THESE TERMS
ATHVENA may update these Terms for future access to the website or future purchases.
Updates will be published on this page with a revised “Last updated” date.
Changes will not retroactively remove mandatory rights relating to an order that was already accepted.
23. SEVERABILITY
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
24. BUSINESS INFORMATION AND CONTACT
ATHVENA is operated by:
CINTRA GARCIA HOLDING LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, DE 19806
United States
Email: contact@athvena.com
Website: athvena.com